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   Certified ScrumMaster®

Certified ScrumMaster®


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Certified ScrumMaster®

Certified ScrumMaster

All CSM courses are taught by Trainers approved by the Scrum Alliance. Taking a CSM course, passing the CSM test, and accepting the license agreement designates you as a Certified ScrumMaster, which indicates that you have been introduced to and understand the basic concepts you need to perform as a ScrumMaster or team member on a Scrum team. This course also satisfies two elements of the CSD track: Scrum Introduction and Elective.

Artisans Certified Scrum Master Training

The Scrum Alliance sets the learning objectives for the Certified Scrum Master training, but it’s the trainer that makes the class both memorable and effective. Artisan has been providing Certified Scrum training since 2005 and has NEVER received a poor evaluation. Our instructors are highly professional and experienced trainers and coaches. We will do more than just teach Scrum to you; we’ll work to motivate and inspire you to use Scrum to its fullest extent. Don’t be fooled by large, lumbering Agile training companies that tell you that size allows them to innovate faster than everyone else. Just look at what some of our students have said:
  • "Jim is a dynamic, personable, and energetic trainer. The depth of his knowledge and personal career experiences are inter-woven into the curriculum bringing it alive, which gets the class fully engaged in their own learning. I highly recommend any class taught by Jim!"
  • "I took took the Scrum Master course with Jim. He is a great instructor, keeps his students very active and engaged. Jim made sure everyone thoroughly understood the concepts of Scrum.”
  • "I'd highly recommend Agile/Scrum professional development and organizational transformation coaching from Jim. I recently had him as an instructor for my CSM class and really appreciated the fact that he focused on us becoming great agile practitioners rather than getting us to pass a test.”
  • "I recently took Jim's CSM class along with two of my colleagues to become Certified Scrum Masters. The two-day course was informative and real-world practical. As a trainer, Jim is enthusiastic and insightful. My colleagues and I just took our CSM exams and passed with flying colors thanks to Jim's instruction."
Sure, you’ll pass the test. But our training offers so much more!!! Through a combination of hands-on exercises and real-world stories, our students leave class ready to use Scrum to improve product development, product quality, and team productivity. Whether you are new to agile practices or a seasoned professional, you'll leave this course with steps that you can begin using immediately to start seeing real results.
About the Instructor
Jim Schiel is a Certified Scrum Trainer with a strong background in enterprise level Scrum installations and agile development in a regulated environment. Schiel worked at Siemens Health Services for 23 years, where he worked initially as a developer, then as a manager for 16 years, eventually playing the leading role in creating one of the largest Scrum software development implementations in the world. Starting in 2005, Jim pioneered the use of Scrum with his development teams and took on a coaching role, planning and executing the implementation of Scrum and XP practices across six products, seven development sites, and over 1,200 developers. As a business process engineer at Siemens, he helped identify, document, and implement best practices for the software development that maintained the organization's ISO-9001 certification and satisfied FDA medical device requirements.
Schiel is a “first-generation” Certified Scrum Trainer and has been training Scrum Masters since 2005. He received his initial Scrum Master certification from one of the co-founders of the Scrum method and was also certified as a trainer by the same individual. Jim has taught over 6,000 Scrum Masters, Product Owners, and Scrum Teams from California to Finland. Jim has coached and consulted with some of the largest organizations in the world, both commercial and government agencies, including highly regulated environments, helping make Agile Development values and principles a reality.
Jim is the author of Enterprise-Scale Agile Software Development (2009) and The Scrum Master Study Guide (2011).

27-28 Aug 2018


Raleigh, NC, United States of America


Knowledge Source Inc.
3100 Smoketree Ct.
Suite 200
Raleigh, NC, United States of America 27604




Discounted seats available. Contact Kathy Caldwell for more information.



The CSM Course is a 2 day class from 9AM-4:30PM, a light snack is served at 8:30AM and Lunch is provided mid-day.

What Is Included

  • 2 Day CSM In-person course that includes hands-on exercises and a Scrum simulation using Legos(R)! 
  • Includes a light breakfast, lunch and afternoon snack provided on both days of training
  • Includes Exam Fee for CSM Certification (2 attempts towards the CSM exam)
  • 2 Year Membership to Scrum Alliance
  • Online access to class materials even when they’re updated ... forever!


There is no required prior certificate, educational background, or work experience needed to participate in the CSM course, complete the exam, and receive certification.The Certified Scrum Master course is designed to introduce you to the basics of Scrum, and as such all backgrounds are welcome to join and achieve Scrum Master Certification.

Exam Details

The CSM exam is administered online and sent via email after attendance is recorded and reported by your Scrum Alliance Instructor. The link is sent 24-48 hours after class concludes. You have 90 day access to take the exam and 2 attempts towards passing. The exam is in multiple choice format.

Cancellation Policy

All cancellations or date changes must be made at least 10 days prior to the course start date or will be subject to a $150 late-move/cancellation fee. No-shows or same day move/cancellations are non-refundable.


By attending the 2 day CSM course you will earn 14 PDU/SEU that can be applied towards further educational goals. To claim credits, a code is provided at the end of the CSM course book. This class also satisfies 14 of the 21 training hours for the PMI/ACP certification.

Course Outline

  • Agile Development - why and how Agile Development was created, plus the fundamental values behind Agile.
  • Scrum - History and Values - what caused Scrum to be created and what are the values behind Scrum.
  • Empiricism and Scrum - empirical workflows and how Scrum uses inspect-and-adapt feedback loops
  • The Scrum Team - what makes a Scrum team and how a Scrum team works
  • People and Roles - the roles in Scrum, what they’re responsible for, how they work together
  • Sprints - the purpose and mechanics of a Sprint
  • Product Quality - how to improve product quality during the Sprint
  • Scrum Simulation - taking everything we’ve learned and putting it to use for real
  • Reporting - how Scrum reports progress in a Sprint and during product development

If you are or will be on a Scrum team, if you are managing Scrum team, if you're working with Scrum teams, if you just want to make a change in your career and want to head down the road of team leadership and helping organizations get things done in a way that SIMPLY MAKES SENSE -- this is the class for you!! There are no prerequisite courses for this class. You won't even need your laptop!